Head of Buyer Expertise
- Develop Buyer Expertise technique below the rules of high administration and VEON aligning to the organizational targets and goals
- Guarantee the fitting governance that permits fixed enhancements based mostly on buyer suggestions and analytics
- Guarantee buyer suggestions is collected on the mass scale throughout most vital journeys and contact factors
- Co-ordinate with cross-functional group improvement and refinement of end-to-end buyer journeys to prioritize alternatives to additional enhance buyer engagement and guarantee highest ranges of person expertise
- Make sure the services launched are examined on clients to stop any defect utilizing Person Expertise Lab
- Embed buyer excellence tradition throughout group with the help of related stakeholders
- MBA/BBA from any UGC authorized college
- সর্বনিম্ন ১০ বছর
চাকরির প্রয়োজনীয় বিষয়সমূহ
- A minimum of 10+ years’ progressive expertise in Buyer Service, Buyer Expertise and/or Gross sales Operations, together with technique, operations, efficiency administration, steady enchancment and course of excellence
- Required Data & Abilities:
- Demonstrated skill to formulate and execute enterprise technique to satisfy the strategic wants of the group
- Intensive expertise in cross-functional collaboration to outline and optimize buyer journey mapping for effectivity, effectiveness and general glorious buyer expertise.
- Confirmed skill in making use of buyer analysis, insights, and evaluation to outline optimum processes and expertise.
- Analytical and important thinker that’s knowledge pushed. Turns knowledge into motion, makes use of robust challenge administration expertise to drive the continual enterprise efficiency enchancment throughout a number of purposeful areas
- Effectively versed in digital applied sciences, adopting new applied sciences and maximizing their impression on the shopper expertise
- Glorious communication and teamwork expertise, excelling in management, collaboration and alter administration.
- Robust monetary acumen, making use of business and monetary rules to enterprise choices
- Means to drive change in a structured method
- Proficient in native nation language in addition to English fluency.
- Expertise in Telecom / Digital business most popular
বিডিজবস.কম অনলাইন জব পোস্টিং
রিজিউমি গ্রহণের উপায়
আবেদনের শেষ তারিখ: ২৪ এপ্রিল ২০২১