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Head of Customer Experience

Head of Buyer Expertise


খালি পদ

নির্দিষ্ট নয়

চাকরির দায়িত্বসমূহ
  • Develop Buyer Expertise technique below the rules of high administration and VEON aligning to the organizational objectives and aims
  • Guarantee the appropriate governance that permits fixed enhancements based mostly on buyer suggestions and analytics
  • Guarantee buyer suggestions is collected on the mass scale throughout most necessary journeys and contact factors
  • Co-ordinate with cross-functional staff improvement and refinement of end-to-end buyer journeys to prioritize alternatives to additional enhance buyer engagement and guarantee highest ranges of person expertise
  • Make sure the services and products launched are examined on prospects to forestall any defect utilizing Person Expertise Lab
  • Embed buyer excellence tradition throughout group with the assist of related stakeholders

চাকরির ধরন

ফুল টাইম

শিক্ষাগত যোগ্যতা
  • MBA/BBA from any UGC permitted college

  • সর্বনিম্ন ১০ বছর

চাকরির প্রয়োজনীয় বিষয়সমূহ
  • At the very least 10+ years’ progressive expertise in Buyer Service, Buyer Expertise and/or Gross sales Operations, together with technique, operations, efficiency administration, steady enchancment and course of excellence
  • Required Data & Expertise:
  • Demonstrated capacity to formulate and execute enterprise technique to satisfy the strategic wants of the group
  • In depth expertise in cross-functional collaboration to outline and optimize buyer journey mapping for effectivity, effectiveness and general glorious buyer expertise.
  • Confirmed capacity in making use of buyer analysis, insights, and evaluation to outline optimum processes and expertise.
  • Analytical and significant thinker that’s information pushed. Turns information into motion, makes use of robust mission administration expertise to drive the continual enterprise efficiency enchancment throughout a number of useful areas
  • Properly versed in digital applied sciences, adopting new applied sciences and maximizing their affect on the client expertise
  • Glorious communication and teamwork expertise, excelling in management, collaboration and alter administration.
  • Robust monetary acumen, making use of industrial and monetary ideas to enterprise selections
  • Potential to drive change in a structured method
  • Proficient in native nation language in addition to English fluency.
  • Expertise in Telecom / Digital business most well-liked




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