Head of Buyer Expertise
- Develop Buyer Expertise technique below the rules of high administration and VEON aligning to the organizational objectives and aims
- Guarantee the appropriate governance that permits fixed enhancements based mostly on buyer suggestions and analytics
- Guarantee buyer suggestions is collected on the mass scale throughout most necessary journeys and contact factors
- Co-ordinate with cross-functional staff improvement and refinement of end-to-end buyer journeys to prioritize alternatives to additional enhance buyer engagement and guarantee highest ranges of person expertise
- Make sure the services and products launched are examined on prospects to forestall any defect utilizing Person Expertise Lab
- Embed buyer excellence tradition throughout group with the assist of related stakeholders
- MBA/BBA from any UGC permitted college
- সর্বনিম্ন ১০ বছর
চাকরির প্রয়োজনীয় বিষয়সমূহ
- At the very least 10+ years’ progressive expertise in Buyer Service, Buyer Expertise and/or Gross sales Operations, together with technique, operations, efficiency administration, steady enchancment and course of excellence
- Required Data & Expertise:
- Demonstrated capacity to formulate and execute enterprise technique to satisfy the strategic wants of the group
- In depth expertise in cross-functional collaboration to outline and optimize buyer journey mapping for effectivity, effectiveness and general glorious buyer expertise.
- Confirmed capacity in making use of buyer analysis, insights, and evaluation to outline optimum processes and expertise.
- Analytical and significant thinker that’s information pushed. Turns information into motion, makes use of robust mission administration expertise to drive the continual enterprise efficiency enchancment throughout a number of useful areas
- Properly versed in digital applied sciences, adopting new applied sciences and maximizing their affect on the client expertise
- Glorious communication and teamwork expertise, excelling in management, collaboration and alter administration.
- Robust monetary acumen, making use of industrial and monetary ideas to enterprise selections
- Potential to drive change in a structured method
- Proficient in native nation language in addition to English fluency.
- Expertise in Telecom / Digital business most well-liked
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