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Customer Experience & Service Director

Buyer Expertise & Service Director


খালি পদ

নির্দিষ্ট নয়

চাকরির দায়িত্বসমূহ
  • Oversee enchancment processes for the efficiency of all buyer care items to attain customer support excellence
  • Develop methods to extend buyer satisfaction index and lead growth of Price Optimization methods in buyer care operation by way of automation and modern options
  • Put together methods to fulfill & exceed buyer expectation by way of quickest turn-around time all through the nation by rising Buyer Service contact factors
  • Improve buyer retention, decrease the churn and supervise numerous BTL & ATL actions for retention based mostly on Enterprise Intelligence evaluation
  • Evaluation complete knowledge evaluation to foretell and recommendation upon motion in opposition to potential churn or unhealthy money owed
  • Implement high quality customer support to make sure most buyer satisfaction and set up Banglalink as a buyer centered firm
  • Make sure the workforce is supplied with the requisite data by figuring out coaching necessities to develop workforce members
  • Steady demonstration of management in an effort to construct and retain a proficient, motivated, educated and extremely efficient workforce

চাকরির ধরন

ফুল টাইম

শিক্ষাগত যোগ্যতা
  • Masters’ diploma ideally MBA from any UGC accepted college

  • ১২ থেকে ১৪ বছর

চাকরির প্রয়োজনীয় বিষয়সমূহ
  • 12-14 years of expertise, with 6-7 years of related expertise of buyer care within the Telecom Trade can be an added benefit
  • Required Information & Abilities:
  • Good understanding of monetary administration
  • Complete data of buyer administration practices
  • In-depth understanding of market dynamics and aggressive setting
  • Fundamental understanding of Shopper Credit score
  • In-depth understanding of Buyer Conduct, Robust data of Assortment Processes, Sound know-how of Churn Practices
  • Thorough understanding of BTRC laws
  • Sound data of Credit score Threat Administration
  • Fundamental data of telecom applied sciences, community units and CRM options which might be instantly linked with customer support operations




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